FAQs

Simply add your favorite blends or wellness goods to your cart and checkout securely through our online store.

Once your order ships, you'll receive a tracking email so you can follow it to your door.

Email us at orders@lelandelevenco.com as soon as possible. If your order hasn't shipped yet, we'll be happy to update the address.

You'll receive an email confirmation right after checkout.

All sales are final. If your order arrives damaged or incorrect, email us within 7 days and we'll make it right.

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Yes! Standard shipping is $6.95, or free on all U.S. orders over $50.

All sales are final. If your order arrives damaged or incorrect, email us at orders@lelandelevenco.com within 7 days and we'll make it right.

If your order is damaged during shipping, email us at orders@lelandelevenco.com with your order number and a photo of the item. We'll send a replacement or offer a solution.

For general questions or support, email us at support@lelandelevenco.com.

For order-related questions, email us at orders@lelandelevenco.com and include your order number so we can assist you quickly.

At this time, we ship within the United States only. We hope to expand to more locations soon.

Our teas are blended and packaged through Table Rock Tea Co., a certified facility that meets strict food safety standards. While we do not provide individual certificates with each order, we are happy to answer specific questions about sourcing or compliance if you reach out to us.

Sustainability is a priority at Leland Eleven Co. We use organic botanicals, package our teas in recyclable kraft pouches, and keep packaging minimal while protecting the integrity of our blends. For customers who wish to store their teas long-term, we also offer optional violet-glass apothecary jars, sold seperately.

Our blends are created in partnership with Table Rock Tea Co. in South Carolina, where they are carefully blended, packed, and sealed for freshness. Every recipe is developed and tested by us before it reaches you.

At this time we don't offer individual samples, but we are considering them for the future. The best way to experience our blends now is through our collections, which allow you to try a variety of teas.

You can learn more about each blend on its product page, which includes key highlights, ingredients, and how to use it. For further questions, feel free to
email us at info@lelandelevenco.com.